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Asia Pacific and Oceania. This product was designated to be returned to HP. Order of images printed might affect printing. Modify your browser’s settings to allow Javascript to execute. Status This blinking light pattern indicates one of the following situations: Product not correctly configured. Paper is too glossy or too textured.

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HP Customer Support – Software and Driver Downloads

Remove all loose paper from tray 1 and the output tray. Clear the jam from the output tray Open and then close the rear door to clear the error light. Click OK when the ‘ Your request has been sent to the device ‘ message appears on the computer.

Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

Remove selected files Download files. If you are experiencing distorted charactersthe paper might be too glossy or too textured.


HP Color LaserJet CP Printer Product Information | HP® Customer Support

Select Off to turn off the override feature later, if desired. Click the Help folder, and then click the Troubleshooting page. The list of all available drivers for your product is shown above. Media guides are too tight or too loose.

HP Color LaserJet CP Printer Troubleshooting | HP® Customer Support

Javascript is disabled in this browser. Water droplets on the printed page.

This product has been exchanged for a new or refurbished product. It has been designed suppodt reduce total energy consumption both during operation and when the device is not active. If the product icon does not appear gp a checkmarkright-click the product icon, and select Set as Default Printer. Any warranty support needed would be completed by the reseller that sold the product. The page prints five bands of color, which are divided into four overlapping sections.

If the document is printing in black when it should be printing in colorclick the Color tab, and then click the Print in Grayscale check box to clear it.

Paper types and sizes note: Select from the products you own. Asia Pacific and Oceania. Solution Follow these steps to reset the product. Ready, Resume, and Attention lights blink one after the other. Disappointed but for the last time. Curled or wavy paper. If the product icon appears with a checkmarkskip to the next step.


A page feeds through the product slowly. To do this, click Heavy or Thick. Sealing tape still on the print cartridges.

Let HP identify any out-of-date or missing drivers and software. Introduction During the printing process, paper, toner, and dust particles accumulate inside the product. If you are experiencing the following issues, change the settings in the Type is drop-down list to adjust the fuse temperature.

Suppot page requires Javascript. To do this, slide the bar to the right.

Duplex printing printing on both sides of paper.